Shipping Policy
This Shipping Policy explains how Braveliq™ handles order processing, dispatch, delivery estimates, tracking, shipping-address changes, shipment delays, split shipments and delivery-related issues.
Order Processing
Order processing begins after payment has been successfully authorized or confirmed.
Braveliq™ normally processes and dispatches orders within 7 business days after payment confirmation.
Business days generally exclude weekends and applicable public holidays.
Payment is successfully authorized or confirmed.
The order is prepared for fulfillment and shipment.
The parcel is transferred into the applicable shipping network.
Standard U.S. transit normally takes 10–15 business days after dispatch.
Standard U.S. Delivery
Braveliq™ primarily serves customers in the United States.
Standard U.S. transit normally takes approximately 10–15 business days after dispatch.
Delivery estimates are estimates rather than guaranteed arrival dates. Actual delivery timing may vary depending on destination, carrier operations, weather, holidays, transportation conditions and other circumstances outside our reasonable control.
Shipping Methods & Charges
Available shipping methods, applicable charges and delivery information are displayed during checkout where supported.
Shipping options may vary depending on destination, product type, order value, package dimensions, inventory location and fulfillment arrangements.
Fulfillment Locations
Braveliq™ orders may be fulfilled through warehouses, logistics partners or fulfillment facilities selected according to inventory availability and operational requirements.
The registered business address shown in our company information is not necessarily the location from which customer orders are shipped.
The registered business address identifies the company operator. It should not automatically be interpreted as a warehouse, fulfillment center or customer-return destination.
Shipment Tracking
When shipment tracking is available, tracking information is generally provided after the order has been dispatched.
A newly issued tracking number may not display movement immediately. Carrier systems can require additional time to register the parcel or display the first transit scan.
Delivery Address & Order Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an address error, contact Braveliq™ customer support as soon as possible.
We will make reasonable efforts to assist before fulfillment, but shipping information may no longer be changeable after the order has been packed, processed for dispatch or transferred to a carrier.
Circumstances That May Affect Delivery
Delivery may be affected by carrier congestion, severe weather, transportation disruption, security events, public holidays, customs procedures, natural events, destination conditions or other circumstances outside our reasonable control.
If a shipment appears significantly delayed, contact Braveliq™ customer support with your order number and available tracking information.
Multiple Packages
Products included in the same order may occasionally be shipped separately because of inventory location, product dimensions, packaging requirements or fulfillment arrangements.
Where tracking is available, separate tracking information may be provided for individual packages.
Damaged, Incorrect or Incomplete Orders
If a Braveliq™ item arrives damaged, appears defective, an incorrect item is received or the shipment appears incomplete, contact customer support promptly.
Please provide your order number and, where relevant, clear photographs of the product, packaging, shipping label and the issue you are reporting.
Tracking Shows Delivered
If tracking shows that your shipment was delivered but you cannot locate the parcel, first check:
- The delivery area around the shipping address.
- Other members of your household.
- Building reception, front desk or management.
- Parcel lockers or package rooms.
- Nearby secure delivery locations.
- Carrier delivery notes or proof-of-delivery information.
If the parcel remains missing, contact the applicable carrier and Braveliq™ customer support.
Orders Outside the United States
Braveliq™ primarily serves the United States market. If shipping to another destination is available during checkout, availability, delivery estimates and applicable charges may vary by destination.
International shipments, where available, may be subject to customs processing, local import rules, duties, taxes or governmental charges imposed by the destination jurisdiction.
Questions About a Shipment
Contact Braveliq™ customer support if you have a question about order processing, shipment tracking, delivery or another shipping-related matter.
For faster order-related assistance, include your order number and available tracking information whenever possible.
- Email: service@braveliq.com
- Phone: +86 132-6309-1415
- Customer-support response target: within 24 hours.
The registered business address shown below is not automatically an authorized return address. Please contact Braveliq™ customer support before sending any merchandise back. Applicable return instructions and the return destination will be provided where appropriate.
Company Details
Official company, brand and customer-support information for Braveliq™.
From order confirmation to your doorstep.
Braveliq™ aims to provide clear shipping information throughout the order journey. If you need help with processing, tracking or delivery, our customer-support team aims to respond within 24 hours.
Contact Braveliq™ Support