Return & Refund Policy
This policy explains the Braveliq™ return window, return eligibility, authorization process, damaged or incorrect orders, return-shipping responsibility, cancellations, exchanges and refund processing.
30-Day Return Window
Eligible return requests must generally be initiated within 30 calendar days after confirmed delivery.
Requests submitted after the 30-day period may not qualify for return unless otherwise required by applicable law or specifically approved by Braveliq™.
Contact Us Before Sending Merchandise
Before sending a product back, contact Braveliq™ customer support at:
Please include your order number, the product you wish to return, the reason for the request and relevant photographs where appropriate.
Email Braveliq™ and explain the return request.
Provide order information and supporting photographs where relevant.
If approved, support will provide the applicable return instructions and destination.
Follow the provided instructions and retain tracking information where available.
Condition of Returned Products
Unless a request concerns a damaged, defective, incorrect or otherwise non-conforming item, products requested for return should generally be:
- Unused or only handled as reasonably necessary to inspect the product.
- Reasonably clean and maintained in suitable return condition.
- Free from damage caused after delivery.
- Returned with included parts, accessories, inserts and packaging where reasonably available.
- Packaged appropriately to reduce the risk of damage during return transportation.
Color, Finish & Normal Variation
Braveliq™ decorative dolls and collectible character figurines may show slight differences in color, texture, finish or visual detail because of lighting, photography, screen settings, material characteristics and normal production variation.
Minor normal variation does not automatically mean a product is defective.
Return Address & Authorization
Returns must be reviewed before merchandise is sent.
If a return request is approved, Braveliq™ customer support will provide the applicable instructions and return destination.
The registered business address shown in the Company Details section identifies the legal company operator. It is not automatically a warehouse, fulfillment facility or authorized customer-return destination. Do not send merchandise there unless Braveliq™ customer support specifically instructs you to do so.
Non-Returnable or Restricted Products
A return may be declined where permitted by applicable law if a product:
- Has been materially damaged through misuse, abuse, improper handling or inappropriate care.
- Is missing substantial parts or components because of customer handling.
- Has been modified, altered or intentionally changed after delivery.
- Cannot reasonably be returned in an acceptable condition because of customer-caused damage.
- Is otherwise lawfully excluded from return.
Damaged, Defective, Incorrect or Incomplete Orders
Contact Braveliq™ promptly if a product arrives damaged, appears defective, differs from the item ordered or if the shipment appears incomplete.
Please provide your order number and clear photographs showing, where relevant:
- The product received.
- The affected or damaged area.
- The outer packaging.
- The shipping label.
- Any missing, incorrect or damaged components.
After review, an appropriate resolution may include replacement, refund, partial refund or another reasonable remedy depending on the circumstances and applicable law.
Return Shipping Costs
Responsibility for return-shipping costs depends on the reason for the return, the circumstances of the request and applicable law.
Where a return results from a verified damaged, defective, incorrect or otherwise non-conforming product, Braveliq™ will review the appropriate return-shipping solution.
For other eligible returns, applicable return-shipping responsibility or costs will be communicated as part of the return instructions.
Follow the Approved Return Instructions
Follow the return instructions provided by Braveliq™ customer support.
Where tracking is available, we recommend keeping the return-shipping receipt and tracking information until the return has been completed.
Returns sent to an unauthorized address, without sufficient identifying information or contrary to the approved return instructions may be delayed or may be more difficult to process.
Inspection & Refund Timing
Where merchandise is required to be returned, the returned product may be inspected after receipt to confirm its condition and the applicable return information.
Approved refunds are normally processed by Braveliq™ within 5–10 business days.
Refunds are generally issued to the original payment method where technically available.
Banks, card issuers and other payment providers may require additional time before the refunded amount becomes visible in the customer's account.
Cancelling an Order
If you wish to request cancellation of an order, contact Braveliq™ customer support as soon as possible.
We will review the order status and make reasonable efforts to assist. Once an order has entered fulfillment, been packed, processed for shipment or transferred to a carrier, cancellation may no longer be possible.
Exchange or Replacement Availability
Exchange or replacement availability depends on inventory, product availability and the reason for the request.
Braveliq™ customer support will explain the applicable options after reviewing the request.
Mandatory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or limit consumer rights that cannot lawfully be excluded, restricted or limited under applicable law.
Need Help With a Return or Refund?
Contact Braveliq™ customer support and include your order number whenever possible.
- Email: service@braveliq.com
- Phone: +86 132-6309-1415
- Customer-support response target: within 24 hours.
Please do not send merchandise to the registered company address unless Braveliq™ customer support specifically instructs you to use that address. Always follow the return destination and instructions supplied for the approved return.
Company Details
Official company, brand and customer-support information for Braveliq™.
A clear return process when you need it.
Contact Braveliq™ before sending merchandise so our customer-support team can review your request and provide the appropriate return instructions. We aim to respond within 24 hours.
Contact Braveliq™ Support